Have a question? Peruse our Frequently Asked Questions below. And if you have a question not listed here, feel free to contact us! You can reach us by phone at 800-368-2065 or by email at info@star-medical.net
Products
Which products are covered by my insurance?
Coverage for products is usually based upon medical necessity determined by your insurance company. Please contact us with the specific products you need, so we can work together to determine your individual insurance coverage and coordinate necessary documentation with your insurance carrier.
You can reach us at 800-368-2065 or info@star-medical.net.
Do you have all available products listed on your website?
If you can’t find what you are looking for on our website, simply email or call us so we can check our inventory for you. We often add new nutritional products to better serve our customers, so with a simple phone call or email, we can confirm the availability of the item in question. You can reach us at 800-368-2065 or info@star-medical.net.
Can items be returned?
According to state law, the return of all nutritional products, items contained in sterile packaging, food items, and items worn next to the skin is prohibited. Therefore, due to state mandates, and for the safety and health of our customers, Star Medical Specialties is unable to receive any returned items.
What do I do if the product I need requires a prescription?
If a prescription is required for the product you need, have your doctor fax your prescription to 800-301-9488 or email to: info@star-medical.net.
Orders
How do I know you received my order?
You will receive an email confirming that we have received your order and are processing it.
How do I know when my order has shipped?
You will receive an email once your order ships. Feel free to call us at 800-368-2065 for the most up-to-date tracking details.
How do I cancel or change my order?
As long as your order has not already shipped, simply call us at 800-368-2065 to change or cancel your order. Please note that making changes to your order may result in shipping delays, and if your order has already been shipped, it cannot be cancelled.
Insurance
Which insurances do you accept?
We work directly with the following:
Medicaid, Medicare, Parkland KidsFirst, Parkland Healthfirst, Blue Cross/Blue Shield, Bravo, Cook Children’s Health Plan, Texas CSHCN, Aetna Medicaid, Aetna CHIPS, Molina Health Care, Superior Health Plan, El Paso Health First, Tricare, New Mexico Medicaid, and WIC. If you don’t see your insurance company listed, call us first as are always adding new coverage or we can often bill out-of-network. We also accept cash or credit card payments.
How do I start the insurance billing process?
Simply, call us at 800-368-2065 to start the insurance billing process. We will work directly with your insurance or Medicaid on your behalf.
